Why Phoneplace Kenya is the best store to buy smartphones in Kenya.

Why Phoneplace Kenya is the best store to buy smartphones in Kenya.

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Whenever you want to buy something online, the first place most people turn to is Google. A few years ago, we never trusted Google that much, but with all the changes that have come, keep in mind that in 2020, there has been a change in the way businesses present themselves online.

The year 2020 made many people realize that for most businesses to survive calamities, they need to invest in having online platforms.

Customers can order what they want in the comfort of their homes and receive their products wherever they are.

Kenya it has become one of the best online shopping sites in Kenya for smartphones and accessories.

The way they have done it is by positioning themselves online long before many companies ventured online.

The customer experience is seamless from looking for a phone to buy to the point of payment on the website.

Phoneplace Kenya eCommerce Success Story

Its history begins in 2012 when the main way of selling phones was on Facebook. During this same period, smartphones and feature phones were gaining popularity in Kenya.

According to world Bank data on mobile phone use in Kenya, in 2012, for every 100 people, 69 people had a phone. This has since grown to 114 people.

Facebook was also gaining popularity in Africa, which contributed to the growth of the brand. As the Facebook page grew, it became its own community and now it doesn’t take long to maintain it.

The success of using this channel thus opened up to creating a website that now made it easy for customers to shop from anywhere, make payments, and receive or pick up their product at the physical store location.

opening a e-commerce website it has led to the popularity of stores across the country and has shown businesses that they need to invest in online platforms as well.

Phoneplace Kenya is now known to offer genuine smartphones and accessories at the most affordable prices in Kenya, with the promise of durability, quality and authenticity.

Phoneplace now has a loyal customer base that is growing daily.

7 reasons why Phoneplace Kenya is the best store to buy smartphones in Kenya.

Here’s why Phoneplace Kenya is the best eCommerce platform in Kenya to shop for smartphones and accessories.

1. Excellent online and offline customer experience

The shopping experience is personal, whether customers shop online or offline. Once a customer identifies the product they would like to purchase, they go to the website and search for the product.

The product page highlights an image, specifications, features and variants of the available product. The customer then chooses to pay.

On the checkout page, a customer fills in their details and chooses how they want to pay, this whole process takes less than 5 minutes. Customers can choose to pick up the products at your physical store or complete the process online and the customer service team will contact them.

Phoneplace has also made it more efficient by ensuring customers receive their products the same day within Nairobi and next day deliveries for customers across the country.

2. Excellent customer service

Ensuring customer satisfaction with their products is an integral part of Phoneplace Kenya’s success. This is possible through prompt response to inquiries, whether on calls or on social media platforms.

Every day there are customer updates on the latest and existing phone models released on their social media handles. This, in turn, drives a lot of share in pricing, the best phone brands to buy, and how to make a purchase.

The customer service team is in constant communication offering advice on any questions with the customer up to the point of purchase.

3. All brands of phones and accessories are under one roof

iPhone 14 Pro Max, Samsung Galaxy Z Fold4, and Nothing Phone 1 are the latest releases of 2022, and you guessed it, it’s already available on Phoneplace.

The store has a reputation for always having the latest phone brands as soon as they are released in Kenya.

The advantage is that the phones are available at affordable prices and you will surely get deals from time to time.

Smartphone companies are now reducing the number of accessories that come with a phone once purchased, such as chargers and headsets. In case you buy a phone that does not include any of the above, you will surely get accessories in the store.

The store sells accessories ranging from screen protectors, speakers, headphones, smart watches, earphones and many more.

4. Capture and display reviews

Customer reviews are an integral part of the success of any brand. Phoneplace displays reviews to make them visible to search engines like Google and to customers who buy products like the ones they offer.

Reviews help the business learn where to improve and build trust with new customers. Reviews are available at Google Reviews Y Facebook. This, in turn, can help future customers make informed purchasing decisions.

5. Presence in social networks

Given the large number of consumers who frequent social media platforms, Phoneplace makes sure to update current and existing products on their social media pages.

They use social media to keep in touch with customers and help where possible. You can find your social media handles here Facebook, Instagram, YouTube shortsY tik tok.

You can also contact them via email or call/text/WhatsApp at 0707 548 758

6. High quality products

Trusting online sites to deliver the exact product to your location requires a level of trust that is built over time.

Phoneplace prides itself on selling high quality products and even offers warranties on some of their products. What you buy online is what you receive at your location.

7. Product Video Reviews

The decision to buy a smartphone takes time, which involves trying to figure out the design of the phone, the price range, the specifications and much more. Phoneplace has made it easier for smartphone consumers by taking unboxing videos of their products.

Each video reviews design, storage, and more. Hundreds of videos of the products they sell are available on their social media pages to view and make an informed decision.

When a customer buys, they already know what to expect, which builds customer satisfaction and loyalty.

Frequent questions

  1. What is the best store to buy a phone in Kenya?

Phoneplace Kenya has the latest smartphones and accessories in Kenya. You will get quality and original mobiles at unbeatable prices

  1. Where is Phoneplace Kenya located?

The location of Phoneplace Kenya is at Bazaar Plaza, Mezzanine 1, Moi Avenue, Nairobi, Kenya

  1. What smartphone brands does Phoneplace Kenya sell?
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  1. How can I contact Phoneplace Kenya?

Contact Phoneplace on phone: + 254707 548 758, email: [email protected]com

  1. Does Phoneplace Kenya sell accessories?

Yes. You can find the accessories. here

key takeaways

An online shipping experience should be attractive, functional, simple, and enjoyable for customers. The store guarantees to answer your questions when you encounter a problem. This is what makes Phoneplace Kenya stand out from the rest, they recreate the in-store shopping experience into an unforgettable online experience for you.

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